The key step in producing any high quality product is to first acknowledge that defects occur.
At Bent Tree Systems we are not happy with “bugs” in our software and we try hard to find them all before shipping; but when one slips through our testing process we don’t try to hide it. Instead we provide our customers with the knowledge that every defect that is brought to our attention is recorded and corrected in a timely manner.
To do this we provide you with an interface into our defects tracking system. This allows our customers to view every defect that they report; and verify that each has been evaluated, rectified and that the software has been verified to work properly.
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